WE’VE GOT HISTORY
Get to know us a little bit better
Technology has evolved exponentially since the mid 2000s, and in turn, so has Agilence. As we look to the future and continue to grow as an organization and develop our technology, we believe it is more important than ever to reflect on how we got where we are today.
Agilence was founded on the premise of delivering “Agile Intelligence.” The idea was just waiting for the right combination of talent, technology, and industry expertise. The technology that served as the initial foundation of Agilence was a video auditing system called Hawkeye, which was initially focused on the grocery industry.
Following the Great Recession, we recognized that video is only one of many valuable data sources that can deliver actionable insights. Because of this, the decision was made to transition from the hardware focused world of Hawkeye to the SaaS world with the launch of 20/20 Retail, which could integrate with any data feed.
Along with developing the best analytics solution in the retail industry, we set out to offer the best customer support. Our US based Customer Success team begins to take shape, with the hire of a new VP and various team members. In September we also host our first annual User Forum, bringing together all users.
Rite Aid, the first 20/20 customer, requests help tracking controlled substances in their pharmacies, leading us to begin development of 20/20 Rx (which launched in 2017). We also begin development on a restaurant-focused product, and Panera Bread becomes the inaugural 20/20 Restaurant customer after its launch in 2016.
20/20 users continue to find new and innovative ways to take advantage of the flexible data analytics functionality. Realizing this, we begin to add functionality beyond traditional Loss Prevention tools to make 20/20 a more holistic data analytics and reporting platform. Our community of customers grows to more than 150.
Our Customer Success team wins a Silver Stevie Award for Customer Service Department of the year for the second year in a row. We also hire a CTO, helping to accelerate the development of vertical-focused business intelligence features and functionality for our core industries: retail, restaurant, grocery, pharmacy, and convenience.