Agilence AI: Delivering Next-Level Fraud Detection and Loss Prevention Learn more!

Agilence for Hotels

Shrink Reduction & Brand Protection 

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Beyond the Guest Room: Protecting Every Revenue Center

Hotels are more than just a place to stay. They're immersive environments where shopping, dining, and service meet high guest expectations. Each transaction in your boutiques, restaurants, cafes, and bars carries unique risks: misplaced inventory, operational slip-ups, and threats that chip away at your bottom line.

Agilence gives hotels the specialized tools to protect every revenue center, safeguard the guest experience, and maintain the high standards your brand demands.

Your AI-powered loss prevention & operations intelligence platform

Hotel Retail and Restaurant Solutions

Retail

Minimize Fraudulent POS Transactions

Catch suspicious employee behaviors like no-rings, voids, and unauthorized discounts before they impact your bottom line. 

Monitor Guest Sweethearting

Detect employee-guest collusion and unusual transaction patterns that lead to unearned freebies or markdowns. 

Protect Against Loyalty Program Abuse

Uncover patterns of double-dipping, benefit stacking, and unauthorized use of guest perks and rewards. 

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Restaurant

Protect Against Gratuity Tampering

Detect and prevent unauthorized tip edits, inflated gratuities, and post-payment tampering on guest checks. 

Identify Guest Sweethearting

Spot patterns of employee favoritism, excessive discounts, or free items given to specific guests or groups. 

Monitor for Employee Meal Abuse

Track improper use of staff meals, unauthorized comped orders, and personal dining disguised as guest transactions. 

Extend Your Insights with Modules.

Dive deeper into targeted areas of concern with more pre-built dashboard, reports, and queries. 

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RFID

Enhance inventory accuracy and prevent loss with item-level RFID tracking

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eCommerce

Integrate online sales data for comprehensive customer behavior insights

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Inventory Adjustments

Analyze stock discrepancies to proactively detect and prevent shrinkage

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Expiring Inventory

Monitor at-risk products to minimize waste and maximize profitability

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Physical Inventory

Consolidate physical counts to establish accurate inventory baselines

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Alarm

Integrate alarm data to enhance store security and operations

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Cash Over/Short

Centralize cash variances to identify discrepancies and potential fraud

Case Management

When guest satisfaction is paramount, managing incidents with discretion and efficiency is essential. Agilence Case Management empowers hotel and resort teams to resolve issues swiftly, without disrupting the guest experience.

Rapid, Discreet Case Initiation

Quickly log incidents—such as fraudulent room charges, comp abuse, or staff misconduct—through an intuitive interface that maintains the discretion expected in hospitality. 

Single Evidence Repository

Consolidate surveillance footage, guest statements, receipts, and staff documentation into a single, secure platform.

Customizable Workflows & Alerts

Customize case workflows to fit your property's specific procedures—assigning tasks and setting alerts to ensure timely resolutions, all while maintaining a guest-first atmosphere. 

Advanced Analytics & Trend Reporting

Uncover patterns in fraud, safety concerns, and operational risk across departments to proactively safeguard assets and elevate the guest experience.

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Webinar: Streamline, and Simplify Incident Investigations and Accident Inquiries

Director of Product Management, Keneavy Krenzin addresses the common challenges faced by retailers and restaurants in incident management and demonstrates how Agilence Case Management can help overcome them.

Audit Management

Maintaining brand standards across all hotel outlets—like retail shops, restaurants, and more—takes more than just occasional checklists. It requires a flexible, ongoing approach to compliance. Agilence Audit Management helps hotel teams run efficient and insightful audits that boost performance and reduce risk, all without disrupting the guest experience. 

Mobile-Friendly Audits

Give property teams and field leaders the ability to perform audits anytime, anywhere, using any device. Whether walking the lobby, inspecting a retail shop, or evaluating F&B operations, audits can be completed discreetly and efficiently within guest-facing environments. 

Real-Time Scoring & Reporting

Instantly capture, score, and analyze audit results across departments and locations. Real-time visibility into compliance gaps and operational risks supports rapid response and consistency in service delivery.

Customizable Forms

Build flexible audit templates tailored to each outlet or department. From guest safety and cleanliness standards to restaurant service protocols and retail inventory checks, easily maintain brand alignment while adapting to the distinct operations within your property.

Data-Driven Risk Prevention

Surface actionable trends by tracking audit data over time. Identify recurring safety issues, operational breakdowns, or fraud risks, and enable leadership to take proactive steps.

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Landscape Store Audit

Webinar: Customizable Compliance: Introducing the All-New Agilence Store Audit

Agilence Chief Product and Marketing Officer Brian Brinkmann and Agilence Product Manager Justin Uplinger will address the common challenges faced in conducting store audits and demonstrate how Agilence Store Audit can help overcome them. 

Goodbye shrink. Hello profits.

See how we help companies reduce shrink and improve margins by reducing preventable loss with AI-powered analytics.