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Agilence for Hotels

From the folio to the front desk to the dining room, Agilence turns your hotel’s transaction and operational data into clear signals of revenue leakage, fraud, and non-compliance. 

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Protect Every Revenue Center

Hotels are more than a place to stay. They’re immersive environments where dining, shopping, and service meet high guest expectations — and every transaction in your restaurants, bars, cafes, and boutiques carries risk: misplaced inventory, operational slip-ups, comps and discounts gone unchecked, and fraud that quietly chips away at your bottom line.

Agilence gives hotels the analytics, case management, and audit tools to protect every revenue center, safeguard the guest experience, and maintain the standards your brand demands.

Connected Revenue Assurance

Put Your Folio Data to Work

Your folio is your transaction record — and where some of the most valuable, most overlooked revenue signals live.

When your property-management-system (PMS) data is available, Agilence ingests it alongside your food & beverage and retail data to give finance and operations one connected view of revenue assurance across the property.

Agilence integrates the folio and PMS feeds your systems already produce — for example: reservations, room moves, charges, payments, refunds, guest master, and property statistics.

Guest & Stay Activity

  • Reservations
  • Room moves
  • Guest master
  • No-shows

Financial Activity

  • Charges
  • Payments
  • Refunds
  • Revenue

Property Operations

  • Rooms available
  • Rooms sold
  • Rooms down
  • Vacant rooms
  • Clean or dirty status

What We Surface

Room Upgrade Audits

Upgrades granted without the matching charge.

Comp Oversight

Unusual comp volume by property or front desk agent. 

Off-Line / “Ghost” Room Monitoring

Rooms taken out of service and the activity around them.

Post-Folio Voids, Refunds, and Cancellation / Rebooking Patterns

Reduced reported revenue.

Revenue (Royalty) Assurance

For brands monitoring franchisee performance across the system.  

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Protect Every Revenue Center

One View Across the Property

Detect revenue leakage, investigate incidents, and maintain brand standards across every guest-facing operation.

Revenue Protection

Food & Beverage

Protect revenue across restaurants, bars, cafés, and room service.

  • Detect tip, gratuity, and post-payment manipulation.
  • Surface excessive discounts, comps, voids, refunds, and zero-value checks.
  • Identify employee-meal abuse, guest sweet-hearting, and suspicious activity across outlets.
Transaction Intelligence

Hotel Retail

Detect transaction abuse across boutiques, pantries, gift shops, and other retail outlets.

  • Catch no-rings, voids, unauthorized discounts, and fraudulent refunds.
  • Detect employee-guest collusion, unearned freebies, and markdown abuse.
  • Uncover loyalty misuse, benefit stacking, and unauthorized perk activity.
Resolution & Compliance

Incidents & Brand Standards

Connect investigations and audits to protect guests, employees, and brand consistency.

  • Document fraud, misconduct, safety incidents, and guest-related events in one secure workflow.
  • Preserve evidence, route assignments, and automate investigative follow-up.
  • Turn brand, safety, and cleanliness requirements into scored mobile audits.

Three Solutions. One Unified Platform.

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Case Management

Get a grip on all your data to minimize total retail loss

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Analytics

Avoid fraud, theft, waste & compliance issues

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Audit Management

Combat theft, markdowns, human error, and perishable shrink

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No Team? No Problem.

Tailored for hotels lacking in-house expertise, Analytics Plus merges cutting-edge software with the wisdom of seasoned consultants. 

Proven Business Impact

Value That Shows Up Fast

Agilence connects your transaction and operational data and automatically surfaces the exceptions that point to revenue leakage, so your team sees them and can act.

14x Average ROI
38 days Average breakeven
24M+ Transactions analyzed daily
200+ Connected data sources
Frequently Asked Questions

What Hotels Ask Before Getting Started

Clear answers on staffing, data requirements, and time-to-value.

Do we need a loss-prevention team to use Agilence?

No. Many hotels don’t have one. Analytics Plus provides the platform and expert analysts as a managed service.

Do you need to integrate our PMS to get started?

Not to start. Food & beverage analytics runs on your POS data, so you can see value before any PMS work. Folio and PMS use cases come next, once data access is confirmed.

How fast is time-to-value?

Across industries, Agilence customers average a 38-day breakeven and 14x ROI. We’ll build a scoped estimate for your properties.

See your revenue leak map.

Book a 20-minute demo and we’ll show you, using hotel examples, where Agilence finds revenue leakage across your outlets and folios.

Schedule a demo

Explore Resources

Understanding the ROI of the Agilence Platform
White Papers
Understanding the ROI of the Agilence Platform

An in-depth return on investment (ROI) analysis for Agilence customers by Drive Research.

Read the White Papers
The LP Maturity Model: Benchmarking Your Path from Manual Surveillance to Autonomous Decisioning
Videos
The LP Maturity Model: Benchmarking Your Path from Manual Surveillance to Autonomous Decisioning

 Brian Brinkmann, Agilence ...

Read the Videos
Agilence AI: From Data To Smart Detection
Videos
Agilence AI: From Data To Smart Detection

Agilence Senior Director of Product Management Keneavy Krenzin demonstrates how our AI ...

Read the Videos