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Agilence for Hotels

Clear Signals of Revenue Leakage, Fraud, and Non-compliance 

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Protect Every Revenue Center

Hotels are more than a place to stay. They’re immersive environments where dining, shopping, and service meet high guest expectations — and every transaction in your restaurants, bars, cafes, and boutiques carries risk: misplaced inventory, operational slip-ups, comps and discounts gone unchecked, and fraud that quietly chips away at your bottom line.

Agilence gives hotels the analytics, case management, and audit tools to protect every revenue center, safeguard the guest experience, and maintain the standards your brand demands.

Put Your Folio Data to Work

Your folio is your transaction record — and where some of the most valuable, most overlooked revenue signals live. When your property-management-system (PMS) data is available, Agilence ingests it alongside your food & beverage and retail data to give finance and operations one connected view of revenue assurance across the property.

Agilence integrates the folio and PMS feeds your systems already produce — for example: reservations, room moves, charges, payments, refunds, guest master, and property statistics (rooms available, sold, down, vacant, clean or dirty, no-shows, and revenue).

What We Surface

  • Room Upgrade Audits — upgrades granted without the matching charge.
  • Comp Oversight — unusual comp volume by property or front desk agent.
  • Off-Line / “Ghost” Room Monitoring — rooms taken out of service and the activity around them.
  • Post-Folio Voids, Refunds, And Cancellation / Rebooking Patterns that quietly reduce reported revenue.
  • Revenue (Royalty) Assurance — for brands monitoring franchisee performance across the system.
Hotel Front Desk

 

Food & Beverage

  • Detect gratuity tampering, inflated tips, and post-payment edits on guest checks.
  • Spot guest sweethearting, excessive discounts, and free items given to specific guests.
  • Monitor employee-meal abuse and personal dining disguised as guest transactions.
  • Surface voids, comps, low-value and zero checks, and fraudulent refunds across every outlet

Hotel Retail, Boutiques & Pantry

  • Catch fraudulent POS transactions — no-rings, voids, and unauthorized discounts.
  • Detect employee-guest collusion that leads to unearned freebies or markdowns.
  • Uncover loyalty program abuse — double-dipping, benefit stacking, and unauthorized perk use.

Incidents & Brand Standards

  • Case Management: log fraudulent room charges, comp abuse, or staff misconduct discreetly; keep evidence in one secure repository; route with configurable workflows and alerts.
  • Audit Management: turn brand, safety, and cleanliness standards into mobile audits with dynamic scoring and automated follow-up.

Three Solutions. One Unified Platform.

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Case Management

Get a grip on all your data to minimize total retail loss

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Analytics

Avoid fraud, theft, waste & compliance issues

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Audit Management

Combat theft, markdowns, human error, and perishable shrink

No Team? No Problem.

Goodbye shrink. Hello profits.

See how we help companies reduce shrink and improve margins by reducing preventable loss with AI-powered analytics.

Schedule a demo