Industry

Agilence for Hotels

From the folio to the front desk to the dining room, Agilence turns your hotel’s transaction and operational data into clear signals of revenue leakage, fraud, and non-compliance.

Trusted by today's top brands

L'Oréal
Neiman Marcus
Lacoste
IZOD
Calvin Klein
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Protect Every Revenue Center

Hotels are more than a place to stay. They’re immersive environments where dining, shopping, and service meet high guest expectations — and every transaction in your restaurants, bars, cafes, and boutiques carries risk: misplaced inventory, operational slip-ups, comps and discounts gone unchecked, and fraud that quietly chips away at your bottom line.

Agilence gives hotels the analytics, case management, and audit tools to protect every revenue center, safeguard the guest experience, and maintain the standards your brand demands.

View the Agilence for Hotels brochure

Connected Revenue Assurance

Put Your Folio Data to Work

Your folio is your transaction record — and where some of the most valuable, most overlooked revenue signals live.

When your property-management-system (PMS) data is available, Agilence ingests it alongside your food & beverage and retail data to give finance and operations one connected view of revenue assurance across the property.

Agilence integrates the folio and PMS feeds your systems already produce — for example: reservations, room moves, charges, payments, refunds, guest master, and property statistics.

01

Guest & Stay Activity

  • Reservations
  • Room moves
  • Guest master
  • No-shows
02

Financial Activity

  • Charges
  • Payments
  • Refunds
  • Revenue
03

Property Operations

  • Rooms available
  • Rooms sold
  • Rooms down
  • Vacant rooms
  • Clean or dirty status

What We Surface

Room Upgrade Audits

Upgrades granted without the matching charge.

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Comp Oversight

Unusual comp volume by property or front desk agent.

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Off-Line / “Ghost” Room Monitoring

Rooms taken out of service and the activity around them.

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Post-Folio Voids, Refunds, and Cancellation / Rebooking Patterns

Reduced reported revenue.

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Revenue (Royalty) Assurance

For brands monitoring franchisee performance across the system.

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agilence-room-upgrade-audits

Protect Every Revenue Center

One View Across the Property

Detect revenue leakage, investigate incidents, and maintain brand standards across every guest-facing operation.

Revenue Protection

Food & Beverage

Protect revenue across restaurants, bars, cafés, and room service.

  • Detect tip, gratuity, and post-payment manipulation.
  • Surface excessive discounts, comps, voids, refunds, and zero-value checks.
  • Identify employee-meal abuse, guest sweet-hearting, and suspicious activity across outlets.

Transaction Intelligence

Hotel Retail

Detect transaction abuse across boutiques, pantries, gift shops, and other retail outlets.

  • Catch no-rings, voids, unauthorized discounts, and fraudulent refunds.
  • Detect employee-guest collusion, unearned freebies, and markdown abuse.
  • Uncover loyalty misuse, benefit stacking, and unauthorized perk activity.

Resolution & Compliance

Incidents & Brand Standards

Connect investigations and audits to protect guests, employees, and brand consistency.

  • Document fraud, misconduct, safety incidents, and guest-related events in one secure workflow.
  • Preserve evidence, route assignments, and automate investigative follow-up.
  • Turn brand, safety, and cleanliness requirements into scored mobile audits.

Proven Business Impact

Value That Shows Up Fast

Agilence connects your transaction and operational data and automatically surfaces the exceptions that point to revenue leakage, so your team sees them and can act.

14x

Average ROI

38 days

Average breakeven

24M+

Transactions analyzed daily

200+

Connected data sources

No Team? No Problem.

Tailored for hotels lacking in-house expertise, Analytics Plus merges cutting-edge software with the wisdom of seasoned consultants.

Agilence Analytics Plus

Frequently Asked Questions

What Hotels Ask Before Getting Started

Clear answers on staffing, data requirements, and time-to-value.

Do we need a loss-prevention team to use Agilence?

No. Many hotels don’t have one. Analytics Plus provides the platform and expert analysts as a managed service.

Do you need to integrate our PMS to get started?

Not to start. Food & beverage analytics runs on your POS data, so you can see value before any PMS work. Folio and PMS use cases come next, once data access is confirmed.

How fast is time-to-value?

Across industries, Agilence customers average a 38-day breakeven and 14x ROI. We’ll build a scoped estimate for your properties.

See your revenue leak map.

Find What Matters.™

Book a 20-minute demo and we’ll show you, using hotel examples, where Agilence finds revenue leakage across your outlets and folios.

Our offices

New Jersey
309 Fellowship Road, Suite 200
Mount Laurel, NJ 08054
856-366-1200

London
Suite 14/4A Docklands Business Centre
10–16 Tiller Road, London E14 8PX
United Kingdom
+44 (0) 20 7517 1000

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