Our Story

Agilence was founded in 2006 with a focus on sophisticated access control systems. As the company evolved, it expanded into video technology, securing clients like the New Jersey Turnpike Authority and Pathmark grocery stores. This growth was bolstered by venture investment and the appointment of Russ Hawkins as CEO the following year, leading to the launch of the Hawkeye product. Hawkeye innovatively synchronized data from point-of-sale systems with video recordings, launching Agilence into the retail and grocery sectors.

Recognizing the key role of data analysis in the future of loss prevention, Agilence introduced Agilence 20/20, an exception-based reporting tool. This tool attracted major clients such as Rite Aid and Spencer Gifts. Working in close partnership with new customers, Agilence developed a broad new set of operational and compliance use cases. This pattern of working in partnership with customers has been a central and continuing philosophy that has driven Agilence’s product development and customer success.

In 2015, Agilence expanded into the restaurant industry, partnering with brands such as Panera Bread. The 20/20 platform transitioned from on-premises software to a cloud-based SaaS model and was rebranded as Agilence Analytics in 2019.

By 2023, Agilence broadened its product suite to include Case Management and Store Audit solutions, offering an end-to-end loss prevention platform, while also transitioning to a fully remote operational model headquartered “in the cloud,” exemplifying Agilence’s commitment to continuous innovation. In 2023, Agilence expanded into the European market by acquiring UK-based IntelliQ.

Agilence Wins 2024 Stevie Award® for Customer Service Department of the Year

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Russ Hawkins, Chief Executive Officer

Russ Hawkins is the Chief Executive Officer of Agilence, bringing over 30 years of experience in building and scaling technology companies. Under his leadership, Agilence has become a leader in retail analytics, offering industry-leading solutions that help organizations optimize their operations and reduce losses. Russ’s strategic vision and commitment to innovation have been instrumental in guiding Agilence throughout its history and ongoing, including the acquisition of IntelliQ in the UK.

Before joining Agilence, Russ held CEO and executive roles in various technology companies, where he successfully led growth initiatives and strategic transformations. His hands-on approach and customer-focused mindset continue to drive Agilence’s success as it expands its global reach and enhances its cutting-edge technology solutions.

Amy Gearing, Chief Revenue Officer

Amy Gearing serves as Chief Revenue Officer at Agilence, where she oversees global sales, customer success, and revenue strategies. With more than 20 years of experience in technology sales, Amy is known for building world-class teams and driving exceptional business outcomes. Her focus on customer success and long-term relationships ensures Agilence continues to expand its market presence and deliver value to its clients.

Prior to joining Agilence, Amy held leadership roles at prominent organizations, including Brain Corp, Oracle, and Target, where she excelled in global sales and business development. Her expertise spans retail, SaaS, and enterprise technology, where she has consistently driven growth through innovative strategies and a customer-centric approach. Amy’s extensive experience in these industries equips her to lead Agilence’s revenue organization as the company scales its solutions for the global retail and hospitality sectors.

Brian Harvell, Chief Technology Officer

Brian Harvell is the Chief Technology Officer at Agilence, where he leads the company’s technological innovation and product development efforts. With over two decades of experience in software engineering and technology leadership, Brian has been at the forefront of developing cutting-edge solutions that help retailers optimize their operations. His technical expertise and visionary leadership have driven the evolution of Agilence’s platform, making it a leader in retail analytics.

Brian’s background spans a variety of industries, including retail, healthcare, and telecommunications, where he has consistently delivered high-impact technology solutions. At Agilence, Brian focuses on leveraging advanced data analytics, cloud infrastructure, and machine learning to deliver powerful insights to customers, positioning the company as a key player in the retail tech space.

Bruce Katz, Chief Financial Officer

Bruce Katz serves as the Chief Financial Officer at Agilence, where he oversees the company’s financial strategy and operations. With over 25 years of experience in financial leadership roles, Bruce has a strong background in scaling companies, optimizing financial processes, and driving profitability. His strategic vision and hands-on approach have been pivotal in Agilence’s growth and financial success.

Prior to joining Agilence, Bruce held senior financial roles at both large and mid-sized companies, where he honed his expertise in corporate finance, M&A, and capital management. His depth of experience in financial planning and operational efficiency enables Agilence to maintain a strong financial foundation as it continues to expand its global footprint.

Brian Brinkmann, Chief Product and Marketing Officer

Brian brings more than 25 years of analytics, business intelligence (BI), technology, and enterprise software leadership. Brian is responsible for driving growth through product innovation and marketing excellence. His leadership has played a critical role in the successful launch of several key new products and AI initiatives.

Prior to Agilence, Brian led product management, marketing, and strategy as well as go-to-market (GTM) for Logi Analytics, helping the company more than double annual recurring revenue, and MicroStrategy, helping the company grow from under $100M to over $500M in revenue. Brian holds an MBA from the Kellogg School of Management and an MEM form the McCormick School of Engineering, both at Northwestern University, and a Bachelor’s of Electrical Engineering from the University of Dayton.