Our Story


Get to know us a little bit better.

Technology has evolved exponentially since the mid 2000s, and in turn, so has Agilence.  As we look to the future and continue to grow as an organization and develop our technology, we believe it is more important than ever to reflect on how we got where we are today.

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Agilence was founded on the premise of delivering “Agile Intelligence.” The idea was just waiting for the right combination of talent, technology, and industry expertise. The technology that served as the initial foundation of Agilence was a video auditing system called Hawkeye, which was initially focused on the grocery industry.

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Following the Great Recession, we recognized that video is only one of many valuable data sources that can deliver actionable insights. Because of this, the decision was made to transition from the hardware focused world of Hawkeye to the SaaS world with the launch of 20/20 Retail, which could integrate with any data feed.

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Along with developing the best analytics solution in the retail industry, we set out to offer the best customer support. Our US based Customer Success team begins to take shape, with the hire of a new VP and various team members. In September we also host our first annual User Forum, bringing together all users to share their knowledge.

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Rite Aid, the first 20/20 customer, requests help tracking controlled substances in their pharmacies, leading us to begin development of 20/20 Rx (which launched in 2017). We also begin development on a restaurant-focused product, and Panera Bread becomes the inaugural 20/20 Restaurant customer after its launch in 2016.

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20/20 users continue to find new and innovative ways to take advantage of the flexible data analytics functionality. Realizing this, we begin to add functionality beyond traditional Loss Prevention tools to make 20/20 a more holistic vertical-focused business intelligence platform. Our community of customers grows to more than 150.

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Our Customer Success team wins a Silver Stevie Award for Customer Service Department of the year. We also hire a Chief Technology Officer, helping to accelerate the development of vertical-focused business intelligence features and functionality for our core industries: retail, restaurant, grocery, pharmacy, and convenience.

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Our Customer Success team wins a second Silver Stevie Award for Customer Service Department of the year. We also released our 2.8 software release which introduced exciting new AI functionality and mobile capabilities.

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In the midst of the COVID-19 pandemic and unprecedented uncertainty for many of our customers, our Customer Success team wins a third consecutive Stevie Award for Customer Service Department of the year and our VP of Customer Success is further recognized with a Stevie Award for Female Executive of the Year.

What our clients say ...

With Agilence's data analytics platform, we found a tool that is well-positioned to help us combine all of our data into a central reporting application.

Jon Grander


It's nice to know that we have a technology partner that is listening to us and wants to improve their product, so we can continue improving our business.

Byron Coleman


Agilence is the only vendor that could give us both a powerful solution that helps us easily identify and resolve problems, and a quality support team to help us every step of the way.

Scott Myers

Hibbett Sports

It's so simple to use and so easy to drill down to the detail level in a store that other departments like marketing have begun to think of creative ways to use Agilence.

Jeff Levitt

Panera Bread

The Agilence team is simply the best.  They are always willing to help and share their knowledge.

Jennifer Zervas

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