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Agilence Case Management

End-To-End Incident And Investigation Management

Manage Incidents, Investigations, and Accidents

As a must-have for loss prevention and asset protection, Agilence Case Management lets you track, document, and analyze all the details surrounding your investigations. Now you can streamline, simplify, and speed up incident investigations and accident inquiries.

Intuitive and Powerful Case Management

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Reduce Complexity
  • Capture and create cases in seconds
  • Make complex investigations smoother with easily accessible documentation
  • Link cases and identify connections between incidents and investigations
Centralize Data
  • Keep evidence, whether it’s in video, photo, or written form, all in one place
  • Easily expand investigation scope, see ORC cases more clearly, and close larger and more comprehensive cases
Communicate Clearly
  • Quickly share your case information with local law enforcement
  • Make it easy and fast to report your close rates and time-to-close averages to your leadership team
Configure And Analyze
  • Complete flexibility on how you view, input, and organize your cases
  • Visualize, compare, and identify suspicious trends, patterns, and behaviors  
Provide Direction
  • Guide your staff through the process of documenting the appropriate information and close cases faster
  • Assign tasks to team members for easier collaboration and faster case resolution

Prevent Delays
  • View and manage your cases on the go, so delays are minimized
  • Increase your close rates while minimizing time spent consolidating data

Streamline, Simplify, and Speed Up Incident Investigations and Accident Inquiries

Known for designing secure, easy-to-operate loss prevention solutions, Agilence Case Management is no different. It’s user-friendly, configurable, and reliable. Coupled with Agilence Analytics, you’ll have a comprehensive solution that covers all your investigative needs—from case initiation to closure and analysis.

Agilence Case Management lets you track, document, and analyze all the details surrounding your investigations, making it a must-have tool for loss prevention and asset protection teams.

Product Highlights

Reports & Dashboards

Analyze case data in reports and dashboards that let you see the big picture

Easy Case Building

Create new cases or search for and add to existing ones within Agilence Analytics

Compare Incidents & Discover Trends

Compare incidents by time of day, day of week, and see trends over weeks, months, or years

Task Management

Assign due dates to tasks and subtasks and track hours spent on different cases

Calendar & Timeline Views

Visualize upcoming due dates by calendar and timeline to focus activities


Personalize and organize how you view and track your case data

Audit Trail

View a complete history of every case with time stamps that give you a solid audit trail

Watch List

Keep an eye on specific cases in a Watch List

Freedom & Flexibility

Create, customize, and share dashboards without vendor intervention


Link cases and evidence for better collaboration

File Attachments

Make detailed notes and easily attach supporting files

Empowered Teams

Assign tasks to your team, track their progress, and work together with ease

Video Snippets

Send and review video snippets of incidents

Desktop & Mobile Access

Access and manage your cases from your computer or mobile device

Integration with Agilence Analytics Platform

Build cases directly from within Agilence and automatically include supporting data, making case creation and resolution even faster

What Our Customers Have to Say

It made sense to leverage our transaction-rich data from our POS system with Agilence's data analytics platform. We now have a seamless integration between both technologies.
Robert Notte Avatar
Robert Notte
VP of Technology
Agilence helped our team to become more efficient and profitable. We couldn't be happier with Agilence and the expertise of the Agilence team.
Kim Auman-Fanning Avatar
Kim Auman-Fanning
Director of Loss Prevention
The Agilence team is simply the best. They are always willing to help and share their knowledge.
Jennifer Zervas Avatar
Jennifer Zervas
Loss Prevention Manager
Agilence has by far been the best vendor I have worked with in my career. We've accomplished a lot together and had a lot of fun doing it.
Matt Hutchinson Avatar
Matt Hutchinson
Asset and Revenue Management Manager
Our team became far more efficient at identifying and correcting issues. Agilence allows us to focus on root causes of loss, not just individual cases.
Mike Gulli Avatar
Mike Gulli
Head of Asset Protection Analytics
People were really impressed with the advanced capabilities of Agilence compared to our previous system.
Damon Cavasin Avatar
Damon Cavasin
Director of Asset Protection
Agilence is the only vendor that could give us both a powerful solution that helps us identify and solve problems, and the quality support team to help us every step of the way.
Scott Meyers Avatar
Scott Meyers
VP of Loss Prevention
It's nice to know we have a technology partner that is listening to us and wants to improve their product, so we can continue improving our business.
Byron Coleman Avatar
Byron Coleman
Director of Loss Prevention
Very rarely have we met a vendor who met all deliverables and expectations on time and as expected. Agilence gives our team insights into day-to-day operations allowing us to identify real opportunities for success.
JoAnn Yonder Avatar
JoAnn Yonder
President and COO

Goodbye, shrink. Hello, profits.

See how we help companies reduce shrink and improve margins by reducing preventable loss with data & analytics.