Agilence Case Management

Reduce Complexity

Capture and create cases in seconds
Make complex investigations smoother with easily accessible documentation
Link cases and identify connections between incidents and investigations

Centralize Data

Keep evidence, whether it’s in video, photo, or written form, all in one place
Easily expand investigation scope, see ORC cases more clearly, and close larger and more comprehensive cases

Communicate Clearly

Quickly share your case information with local law enforcement
Make it easy and fast to report your close rates and time-to-close averages to your leadership team

Configure And Analyze

Complete flexibility on how you view, input, and organize your cases
Visualize, compare, and identify suspicious trends, patterns, and behaviors

Provide Direction

Guide your staff through the process of documenting the appropriate information and close cases faster
Assign tasks to team members for easier collaboration and faster case resolution

Prevent Delays

View and manage your cases on the go, so delays are minimized
Increase your close rates while minimizing time spent consolidating data

Streamline, Simplify, and Speed Up Incident Investigations and Accident Inquiries

Known for designing secure, easy-to-operate loss prevention solutions, Agilence Case Management is no different. It’s user-friendly, configurable, and reliable. Coupled with Agilence Analytics, you’ll have a comprehensive solution that covers all your investigative needs—from case initiation to closure and analysis.

Agilence Case Management lets you track, document, and analyze all the details surrounding your investigations, making it a must-have tool for loss prevention and asset protection teams.

Reports & Dashboards

Analyze case data in reports and dashboards that let you see the big picture

Easy Case Building

Create new cases or search for and add to existing ones within Agilence Analytics

Compare Incidents & Discover Trends

Compare incidents by time of day, day of week, and see trends over weeks, months, or years

Task Management

Assign due dates to tasks and subtasks and track hours spent on different cases

Calendar & Timeline Views

Visualize upcoming due dates by calendar and timeline to focus activities

Personalization

Personalize and organize how you view and track your case data

Audit Trail

View a complete history of every case with time stamps that give you a solid audit trail

Watch List

Keep an eye on specific cases in a Watch List

Freedom & Flexibility

Create, customize, and share dashboards without vendor intervention

Collaboration

Link cases and evidence for better collaboration

File Attachments

Make detailed notes and easily attach supporting files

Empowered Teams

Assign tasks to your team, track their progress, and work together with ease

Video Snippets

Send and review video snippets of incidents

Desktop & Mobile Access

Access and manage your cases from your computer or mobile device

Integration with Agilence Analytics Platform

Build cases directly from within Agilence and automatically include supporting data, making case creation and resolution even faster

It made sense to leverage our transaction-rich data from our POS system with Agilence's data analytics platform. We now have a seamless integration between both technologies.

Robert Notte

VP of Technology

Agilence helped our team to become more efficient and profitable. We couldn't be happier with Agilence and the expertise of the Agilence team.

Kim Auman-Fanning

Director of Loss Prevention

The Agilence team is simply the best. They are always willing to help and share their knowledge.

Jennifer Zervas

Loss Prevention Manager

Agilence has by far been the best vendor I have worked with in my career. We've accomplished a lot together and had a lot of fun doing it.

Matt Hutchinson

Asset and Revenue Management Manager

Our team became far more efficient at identifying and correcting issues. Agilence allows us to focus on root causes of loss, not just individual cases.

Mike Gulli

Head of Asset Protection Analytics

People were really impressed with the advanced capabilities of Agilence compared to our previous system.

Damon Cavasin

Director of Asset Protection

Agilence is the only vendor that could give us both a powerful solution that helps us identify and solve problems, and the quality support team to help us every step of the way.

Scott Meyers

VP of Loss Prevention

It's nice to know we have a technology partner that is listening to us and wants to improve their product, so we can continue improving our business.

Byron Coleman

Director of Loss Prevention

Very rarely have we met a vendor who met all deliverables and expectations on time and as expected. Agilence gives our team insights into day-to-day operations allowing us to identify real opportunities for success.

JoAnn Yonder

President and COO