Household Goods Retail.

Data Analytics and Reporting

Home Goods and Furniture

The 20/20 Data Analytics Platform for Home Goods Retailers

Home goods retailers sell a variety of household products like air conditioners, furniture, cooking utensils, appliances, entertainment centers, bedding, and more.  These businesses are historically known for having high-profit margins and great opportunities for profitability.  However, new challenges have emerged like the disruption in supply chains caused by eCommerce and big box stores in addition to traditional challenges like high overhead and operating costs.  Owners and operators must develop lean business models backed by data to win in such a competitive space.
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The 20/20 Data Analytics Platform takes your data and processes it on a daily basis to find events and patterns so that they can be presented to you as easily understood alerts and tangible opportunities.  Rather than requiring a team of individuals to mine through long lists of orders to find single events, 20/20 aggregates all of your data in one place so that you can view the company, store, employee, and item performance at a glance simply by logging in.
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Case Study - Kirklands-1-1

Using Data to Uncover Efficiencies - Kirkland's Case Study

They were in an advantageous spot as their internal IT Department was in agreement, but now the Kirkland’s Loss Prevention team had to tackle convincing the C-level that there was an immediate ROI in an exception-based reporting tool; even when inventory shrink was rarely a problem in their stores.  Instead of only focusing on isolating loss prevention-related exceptions, they also looked at the impact data analytics could have on discovering operational inefficiencies.  That’s when they saw the full value and the Loss Prevention team of Kirkland’s set out to deliver a powerful data analytics platform that served multiple departments: 20/20 Retail.

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Chain Wide

Home Goods Retail Operations

Ensure that your associates, managers, and stores are performing as efficiently as possible by monitoring their sales productivity.  20/20’s specialty operations functionality monitors sales performance metrics like upselling, promotion execution, and customer throughput against labor.  These metrics are available on dashboards as opportunities, visible through many report visualizations, or can be sent directly to an individual with a prescriptive alert.


  • Monitoring labor efficiencies from throughput to average transactions per employee per store
  • Identifying sales productivity of items, locations, and employees
Data Security

Home Goods Retail Loss Prevention

Retail loss prevention teams drive awareness and reduce losses attributed to employee fraud and operational shrink. 20/20’s specialty loss prevention functionality helps your LP teams bring hidden sources of profit loss to light through analysis of common retail fraud schemes, training processes, and procedural issues that can possibly be improved.  Anything identified by 20/20 to be suspicious or warrant attention is then available as a closed loop workflow so that you can ensure that your LPM’s and LPDM’s are following through on the issues flagged by 20/20.


  • Potential coupon fraud through dollar/quantity thresholds
  • Markdowns highlighted as a negative value metrics
Top 10 Shrink Analysis iPad


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Home Goods Retail Marketing & Promotions

Gain key insights into the promotional effectiveness of marketing efforts.  Analyze historical data to determine the best performing promotions and use this information to shape future campaigns.  Quickly compare marketing and promotional cost to margin impact to ensure that efforts are driving total profitability, not just unit sales.


  • Monitor promotion spend to identify internal and external abuse or misuse
  • Determining the effectiveness of promotions like same day delivery, free consultations with in-house designers, flash sale and discounts

Home Goods Retail Reporting and Finance

Rank locations by financial performance and compare actual expenditures to planned budgets.  Reports can quickly be created to monitor trends, create relationships between any integrated data sources, or help stay compliant with changing regulatory requirements.  Create, edit, and view reports with 20/20's easy to use drag-and-drop, click to drill down functionality.


  • Monitor important KPIs like inventory shrink, financial performance, sales metrics, and more
  • Easily share information between departments
  • Save time by limiting manual data entry requirements without sacrificing transparency
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