Full-Service Restaurants

Data Analytics and Reporting

Full Service

The 20/20 Data Analytics Platform for Full-Service Restaurants

Full-service (also known as Table Service) restaurants encompass everything from fine dining establishments to national table-service chains to your neighborhood pub.  What all of these types of restaurants have in common is that server efficacy and reducing costs are the key to a thriving business.  With already small margins and social media revolving so much around dining and customer review apps like Yelp, there is no room for inefficiency in this competitive market.  Owners and operators must find time to optimize metrics like employee scheduling and inventory, monitor employee activities like table turns, check times, and the ability to upsell, all while continuing to run their business.
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The 20/20 Data Analytics Platform takes your data and processes it on a daily basis to find events and patterns so that they can be presented to you as easily understood alerts and tangible opportunities.  Rather than requiring a team of individuals to mine through long lists of orders to find single events, 20/20 aggregates all of your data in one place so that you can view the company, store, employee, and menu item performance at a glance simply by logging in.
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Table Service and full service restaurants

Use Case - Identifying Employee Meal Abuse

This top 50 restaurant chain in North America knew that their store managers were using their employee meal to comp specialty coffee drinks.  This was expressly forbidden from their employee meal program, but before cracking down on their managers, business leaders wanted to fully understand the impact this behavior was having on the company's bottom line to determine how best to proceed.

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Chain Wide

Table-Service Restaurant Operations

Ensure that your managers, servers, bartenders, hosts, and other employees are performing as efficiently as possible by monitoring sales productivity.  20/20's full-service restaurant operations solution monitors metrics like table turns, ticket times, and upselling of menu items, as well as efficiency metrics like food waste and speed of service.  These metrics are available on dashboards as opportunities, visible through many report visualizations, and exceptions can be sent directly to appropriate parties with a prescriptive alert.


  • Monitor labor efficiencies like order time, kitchen time or table turns
  • Drive bonus sales or upsells in real-time to increase top-line sales
  • Adjust staffing to match sales fluctuations and provide the best customer experience at lower costs
Data Security

Full-Service Restaurant Loss Prevention

Restaurant loss prevention teams drive awareness and reduce losses attributed to employee fraud and operational shrink. 20/20’s Full-Service Restaurant loss prevention solution helps your LP teams bring hidden sources of profit loss to light through analysis of common restaurant fraud schemes, training processes, and procedural issues that can be improved upon. Anything identified by 20/20 to be suspicious or warrant attention is then available as a closed loop workflow so that you can ensure that your restaurant managers are following through on the flagged issues.


  • Identify common schemes like wagon wheel, tip manipulation, kitchen cancels and more
  • Analyze food cost to sales and margin to sales to understand waste
  • Detect time clock fraud, padded hours, void abuse and other common forms of theft
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Full-Service Restaurant Marketing & Promotions

Gain key insights into the promotional effectiveness of marketing efforts.  Analyze historical data to determine the best performing promotions and use this information to shape future campaigns.  Quickly compare marketing and promotional cost to margin impact to ensure that efforts are driving total profitability, not just unit sales.


  • Determine the effectiveness of a giveaway, coupon, loyalty program, or discount
  • Monitor promotion spend to identify internal and external abuse or misuse
  • Test and measure promotions in key areas to optimize before rolling out to the enterprise

Full-Service Restaurant Reporting & Finance

Easily rank locations by financial performance and compare actual expenditures to planned budgets.  Reports can easily be created to monitor trends, create relationships between any integrated data sources, or help stay compliant with changing regulatory requirements.  Create, edit, and view reports with 20/20's easy to use drag-and-drop, click to drill design.


  • Quickly compare food costs to sales
  • Stay compliant with ever-changing governmental and franchise reporting requirements
  • Save time by limiting manual data entry requirements without sacrificing transparency
Financial Performance DB iPad

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