The Customer Success Advisor is a vital role on the award winning Agilence Customer Success team. The Advisor role is responsible for customer adoption of and expanded use of our 20/20 Data Analytics software. This role has intimate knowledge of the software capabilities and uses this to educate our customers on both use of the software and applicable use cases for their business. The Customer Success Advisor also provides ongoing support for our customers as they expand use of the product. This role also serves as the internal go to for input on the product features as it relates to the needs of the customers we serve. As Agilence is a small and agile company, the role of Customer Success Advisor is diverse and allows for experience in multiple aspects of the business resulting in accelerated professional growth.
• Enhance the End User Experience (70%) o Facilitate internal and external 20/20 software training (Some travel is required – 10%).
o Assist in development and presentation of a suite of dashboards, reports, and queries for new customers so that they can take advantage of 20/20 capabilities.
o Consult customers regarding data analytics reporting and sharing best practices. o Bring use cases and opportunities to the customer to further their success with the software.
o Address application related inquiries by validating, reporting, and solving the problem. o Help coordinate and run our user community events:
Annual User Forum
• Contribute to Product Development and Marketing (10%)
o Provide feedback and ideas for continued enhancement of the 20/20 product.
o Contribute topic ideas and software use cases to the Marketing team
• Validate New Versions of 20/20 Software (10%)
o Complete end user acceptance testing of 20/20 for new releases, service packs, and client implementations.
• Perform Special Projects as Assigned (10%) Requirements:
• People person
• Problem Solver
• Positive Attitude
• Team Player
• Can Easily Adapt to and Understand New Software
• Highly Proficient in Microsoft Office
• Skilled in Verbal and Written Communication
• Comfortable Presenting in a Group Setting
The ideal candidate would be quick learning, technologically adept, analytically minded, engaging, and comfortable speaking in front of people. Better still if you have retail/grocery/restaurant experience, Salesforce experience, or SQL knowledge.
Agilence also likes to grow from within; encouraging interest in, and transition to, other areas of the business
To apply to this position, please email an updated resume to email@example.com with the position title in the subject line.