Compliance of Employees

Compliance officers are constantly under pressure to ensure that they are adhering to federal, state, and local ordinances.  Some issues are simple; ensure that anyone buying tobacco is carded.  Others are more difficult.  Agilence provides the video evidence necessary to ensure that best practices are implemented and cashiers are compliant.

Example:  Cashiers are required to check identification of anyone who appears to be under the age of 40 before they sell tobacco products.  Agilence identifies all tobacco sales and provides proof of compliance.  Compliance officers can create reports that highlight the compliance and place them in highly visible locations to show best practices.  Further, anyone not requiring proof of age can be identified and disciplined.  This process can save organizations thousands of dollars in fines.

Other cashier compliance issues identified and investigated by Agilence Analysts include:

• WIC - The WIC (Women, Infants, Children) programs are used to provide subsidies to families who are unable to afford the basic necessities.  However, this program is often abused and Agilence can help ensure that cashiers are executing the proper due diligence.
• Alcohol, Tobacco, Firearms - As mentioned above, Agilence can help ensure that proper identification is checked and that your stores are compliant with local regulations. 
• Patriot Act - The Patriot Act requires new processes for the handling of money orders and Western Union.  Agilence Analysts are trained to help identify whether these processes are being adhered to and they report infractions back to the organization.
• Prescriptions - There are many rules regarding the dispensing of prescription medications today.  Agilence can help ensure that all prescription sales adhere to the internal and external policies established to ensure proper compliance with local and state and federal laws.

For more information on compliance and policy violations, contact Agilence today.