How Hawkeye Works

The technology behind Hawkeye is based on years of research and is backed by multiple patents. Much like how the clasp on a zipper combines the teeth to close a gap, Agilence synchronizes point-of-sale data to video in real-time to close the gaps in point-of-sale shrink.

Loss Prevention (LP) teams have implemented sophisticated camera systems at the point-of-sale and utilize exception reporting software to identify potential theft. These tools, however, are not integrated together, rendering the identification process slow and ineffective. In addition, traditional exception reports only recognize patterns after the activity has caused a loss so significant that it has become noticeable. Exception-based reporting is not shrink management or loss prevention, but after-the-fact detection.
 

 
The following features are unique to Agilence and demonstrate the added benefit over traditional exception reporting.Agilence Syncrhonizes data with video much like a zipper combines the teeth
  • Raw Transaction Logs – Agilence pulls data directly from the point-of-sale systems rather than reading the transaction logs (tlogs). Transaction logs miss critical data when looking for signs of fraud or theft.   For example, transaction logs do not capture price checks or scan gaps.
  • Synchronized Video Integration – Exception reporting tools are not fully integrated with video. In many cases, the systems are not even linked. But, in the cases were they are linked, the connection is rudimentary. In almost every case, the video does not match the exception exactly causing investigators to search through more video than necessary. 
  • Item-Level Synchronization – The patented item-level synchronization within the Agilence solution means that the line item within the transaction in question is directly tied to the video. Exception reporting tools that are integrated with video are only tagged at the macro transaction level, and therefore must scan an entire receipt to find the corresponding video in question. With Agilence, the video for the suspect line-item is instantly visible.
  • Image Capture – Further, Agilence creates a static image for each and every line in the transaction. This means that the investigator is simply scrolling through small, 10k images. This means a faster response from the system and a limited impact on network resources. In most cases, a full investigation can be completed based on the images alone. However, by simply pressing <PLAY>, the full video is immediately available at the exact spot that image was taken.

 

The above features combine to enable analysts to review thousands of transactions in the time it takes other tools to look at just a few hundred.
 
Learn more about the Agilence architecture.